常见问题的
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常见问题
NW Maids is one of the leading providers of home cleaning services in the Pacific Northwest. T在这里 is no easier way to schedule professional home cleaning.
预订您的服务在3个简单的步骤:
1. Select the number of bedrooms and bathrooms in your home.
2. Select the available date/time that works best for you.
3. An experienced professional will show up and perform great service for you. 就像1-2-3一样简单.
新客户? 60秒后预约清洁
If you're in King, Pierce, or Snohomish Counties, we service your area!
新客户? 60秒后预约清洁
简单的点击 十大可靠彩票平台现在 然后填写预订单. We ask you to describe your home (how many bedrooms and bathrooms), 选择任何你可能想要的额外选项, 并安全确认付款. Future bookings are even faster once you’ve registered — get a cleaner in one click!
新客户? 60秒后预约清洁
容易, just tell us how the maids can gain entry in the special instructions when you make your booking. 大多数顾客都把钥匙放在垫子下面, 在一个带锁的盒子里, or provide a code for the garage door so that we can get in and out of their home for the service when they are not home. Our teams are very trustworthy and will be sure to lock up afterwards.
新客户? 60秒后预约清洁
是的, 根据你的要求，我们可以使用绿色, eco-friendly cleaning supplies that are safe, 对环境有好处, 不含任何刺激性化学物质.
新客户? 60秒后预约清洁
NW Maids has a cleaning 检查表 that your cleaning professional will follow. 你可以 leave additional notes in 你的账户 after checkout, 通过十大可靠彩票平台, or by providing instructions during your cleaning.
The following extra services are available if selected at checkout: inside the fridge, 在烤箱里, 在窗户, 十大可靠彩票平台, 橱柜内, 在地下室, 或者衣服.
请查看我们的 检查表 的更多信息.
新客户? 60秒后预约清洁
是的, our cleaners bring all supplies and equipment needed to provide the service. You are welcome to request that we use your supplies or products instead if you prefer!
新客户? 60秒后预约清洁
你可以 登入你的帐户 取消或重新安排您的预订. 你也可以 十大可靠彩票平台 in a variety of ways including online chat, phone at (206) 508-5850, or email (电子邮件保护).
请注意这里有一个 70美元取消费用 if a change or cancellation is made less than 24 hours before your service is scheduled. All changes or cancellations must be made through the online booking system, email, or phone.
新客户? 60秒后预约清洁
A 十大可靠彩票平台 is required if your home has not been professionally cleaned in the last 30 days or more. It allows extra time for your cleaners to get all of the dust, 污垢, 把角落里的污垢清理干净, 裂缝, 和裂缝, and bring your home back up to our rigorous standards.
A standard cleaning is suited for maintenance service after a 十大可靠彩票平台 has been completed, or if your home has already been professionally cleaned on a regular basis.
新客户? 60秒后预约清洁
We will make every effort to send the same team every time. If one of our team members is sick or on vacation we will be sure to send a substitute team member or team so that you will receive continued service. 你也可以 request a specific team member or team in the note and we will do our best to honor your request.
新客户? 60秒后预约清洁
Q. 我如何登录我的帐户?
A. 你可以 access 你的账户, or reset your login 在这里 to an existing account 在这里 >> 登入您现有的帐户
Q. Can I create an account if I haven't booked yet?
A. 你可以 create an online account anytime without scheduling a cleaning 在这里 >> 创建一个帐户
Q. 我可以重置我的密码吗?
A. 你可以 reset my password 在这里 >> 重置你的密码
Q. 我可以用我的帐户做什么?
A. 你可以安排, 重新安排, 取消预定的清洁, manage your payment information and view your cleaning history!
Q. 我怎样才能更改我的地址?
A. 你可以 log into your existing NW Maids account to change your address 在这里 >> 登入您现有的帐户
Q. How can I change my credit card information?
A. 你可以 log into your existing NW Maids account to add or update your credit card 在这里 >> 登入您现有的帐户
请注意:你可以在这里查看我们清理的内容: 服务 , or get specific pricing and schedule your cleaning 在这里: 请求报价
新客户? 60秒后预约清洁
Q. How Much Does It Cost To Hire A Professional Cleaning Company?
A. We try to make our cleaning services as upfront and simple as we can, so we have developed a flat rate pricing system that works well and is fair for us and our clients.
Q. What If I Only Want A Few Specific Items Or Specific Rooms Cleaned?
A. We want to offer our clients a service that fits their situation, so we have a flexible “Priority Clean” option and this is done at our hourly rate, and performed based on what you would like us to clean. Please call us at (206) 508-5850 to book hourly cleaning.
Q. I’m Not Sure I Can Afford Your Cleaning 服务?
A. 你可以 purchase our hourly option (minimum 2 hours @$50/hr) which is an affordable alternative, 如果需要的话，你可以增加更多的时间, and still be able to help you get that much deserved time back into your life. 请每小时致电(206)508-5850预订.
请注意:你可以在这里查看我们清理的内容: 服务 , or get specific pricing and schedule your cleaning 在这里: 请求报价
新客户? 60秒后预约清洁
Q. 什么时候收取我的清洁费用?
A. We place a hold on the card you have on file with us, 24 hours prior to your cleaning appointment and charge your card after your cleaning has been completed. (请注意: The exception is if you purchased a gift certificate your card will be charged at the time of purchase)
Q. How Can I be Assured That My Payment Information is Secure?
A. Our website service provided uses the most highly encrypted and secure software available in the industry through a secure SSL connection, and your transactions are insured through our providers.
Q. What Form Of Payments Do You Accept For Your 服务?
A. 我们接受信用卡 & 仅限借记卡付款. No Checks, Cash, or Payment Options are available, and payment is due at time of services.
请注意:你可以在这里查看我们清理的内容: 服务 , or get specific pricing and schedule your cleaning 在这里: 请求报价
新客户? 60秒后预约清洁
Q. 我家有多少女佣?
A. 我们使用单一清洁模型, so every home is assigned to 1 Professional Maid, 然而，如果房子更大, or our schedule is busy we may send 2 or more.
Q. 我每次都会请同一个女佣吗?
A. We will always try to schedule the same Maid for your home each and every time. However t在这里 will be times when they are sick or unable to clean on your scheduled day and at that time we will have to assign another Maid for your home.
Q. How Do You Make Sure We Are Getting A Maid That I Can Trust?
A. We have several ways to make sure the Cleaning Technicians are positive, trustworthy & 很棒的清洁工.
1. Our employment process is involved and thorough, requiring a great deal from our applicants. This weeds out those who don’t want to clean, early in the hiring phase.
2. We only hire highly qualified cleaners who have a great employment history & require them to have previous clients who we interview to verify the quality of the applicants work, 的态度 & 守时.
3. All our Cleaning Technicians have passed a national and local background check, as well as an additional aptitude tests to determine if they are a good fit for NW Maids & 我们的客户.
4. Our rating system filters out those who do not live up to our quality standards. After each cleaning you will be sent a simple survey. Positive survey responses can dictate a performance bonus while negative responses can result in probation and even termination.
5. Finally, we are an awesome company to work for and that attracts the best of the best!
请注意:你可以在这里查看我们清理的内容: 服务 , or get specific pricing and schedule your cleaning 在这里: 请求报价
新客户? 60秒后预约清洁
Q. NW女佣是特许经营吗?
A. We are a proud 西雅图-based small business, locally owned and Family operated cleaning service!
Q. 你做这行多久了?
A. We have been in the cleaning business since 2013, we love what we do!
Q. 你有多个地点吗?
A. NW Maids is an independently owned and are locally owned and operated in 西雅图. Though we service several different areas in Washington we have no other locations at this time.
请注意:你可以在这里查看我们清理的内容: 服务 , or get specific pricing and schedule your cleaning 在这里: 请求报价
新客户? 60秒后预约清洁
Q. Does Someone Have To Be 十大可靠彩票平台 For My Cleaning?
A. As long as we have access to your home no one needs to be t在这里 during your cleaning. Most one time cleaning clients leave a key hidden, 他没有把门锁上, 有家人让我们进来了吗, 或者通过车库密码进入. For recurring clients, most provide us with a key to access the home.
Q. 谁提供清洁用品?
A. 我们提供所有典型的清洁用品 & 清洗设备.
Q. 你的200%保证到底是什么?
A. We will re-clean the missed areas/itmes within 24 hours, and if you are still not happy we will issue a refund.
Q. 如何给女佣小费?
你可以 tip through our booking system, or you can give any tips in cash directly to your Maid.
Q. Do You Offer Green or Eco-Friendly Cleaning?
在化学清洗科学中, 100%的绿色清洁是无法实现的, but we do utilize eco-friendly cleaning chemicals with all our services.
Q. How Can I Cancel or Reschedule My Cleaning?
电子邮件@ (电子邮件保护),
电话 (206) 508-5850
你可以在网上自己做出改变 在这里.
请注意:你可以在这里查看我们清理的内容: 服务 , or get specific pricing and schedule your cleaning 在这里: 请求报价
新客户? 60秒后预约清洁
Q. 我如何领取礼品券?
你可以在网上预定, and using your gift certificate code in the discount field on our 十大可靠彩票平台现在页面.
Q. Can I use my Gift Certificate multiple times?
是的, We are willing to work with our clients to make sure that your certificates are used til the balance is depleted.
Q. How can I tell what balance I have remaining on my Gift Certificate?
Once you have created an account from the email you received when the gift card was received you will be able to view and schedule your cleaning and/or balance from within 你的账户.
Q. Are my Gift Certificates are non-refundable, or transferable?
Due to the nature of gift certificates we are unable to refund any gift certificates that have been purchased more than 30 days prior to the purchase date, and can only be redeemed by the purchaser or the individual the gift was intended for.
Q. Do gift certificates have an expiration date?
是的, your gift certificates are good for up to 5 years from the date of purchase, if they are not used within those 5 years you will not be able to schedule your cleaning utilizing the gift code provided.
新客户? 60秒后预约清洁
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我们的客户的话
The ladies who came to clean were a mother-daughter team. They were so sweet, and cleaned my apartment like the bosses they are. It felt like a new apartment, and they spent a solid 3.5个小时. 非常感激，愿意再次雇用他们.
外形一.
瓦林福德,佤邦
首先回应的
Finally tried a cleaning service, and I'm in love with NW Maids. On-time, professional, brought all their own 清洗设备 and got my apartment back into shape! 强烈推荐. #自由# NWMaids
旭扬N.
埃德蒙兹,佤邦
学生
I was swamped with work and had little time to deal with cleaning or scheduling anything. 然后一个朋友告诉我NW女佣. Literally took me a minute to schedule a cleaning team to come over. Keep in mind, I am one of the most detail oriented people you can meet. I expect a lot out of a paid service, and you guys did an astounding job. Now I'm using that free time to unwind and watch some Netflix. 😉
加文·克莱门特
贝尔维尤,佤邦
企业家
喜欢他们的清洁. They showed up on time, worked really hard, and made the place look beautiful and like new. They did the baseboards, a meticulous job bathrooms, mopped the stairs, and much more. Will now set up a regular clean from NW Maids. 我强烈推荐.
尼克年代.
海岸线,佤邦
会计
